FAQ's

Q- How much is shipping? 
A- We Offer Free Worldwide Shipping On All Orders!

Q- How long does shipping takes?
A- US orders takes between 5 and 14 days to arrive at their destination. Some products with high demand can take up to 20 business days.
B- International delivery usually takes between 10 – 15 business days. 

Q- Where is my order?
A- You can track your order in TRACK MY ORDER page using the tracking number sent to you via email.
Most orders worldwide will be received within 1-2 weeks of placing your order, depending on the product ordered and the destination.

Q- What is my tracking number?
A: This is how you will be able to track your order. Your tracking number is sent to you via email and will be available 2-3 days after your order is placed. Please reach out if you haven’t received your tracking number 5 days after placing your order by contacting support.

Q - I've lost my tracking number. What can I do?
A: Simply contact us at info@fairynooks.com with your full name and mailing address, and we will resend your confirmation number.

Q- How can I make changes to my order?
A- If you need to make changes to your order you will need to contact us within 12 hours of placing the order.

            We Can Change:

                 - Your delivery details
                 - Your name
                 - Your email
                 - Your phone number

Q- How can I cancel my order? 

A- You must contact us within 12 hours.
    -We cannot cancel your order once it has already been shipped.  

Q - What is your return policy?
A: We have a 15-day return policy for all the U.S. orders, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at fairynooksdiy@gmail.com.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Please note that a standard shipping fee of $9.99 will be deducted from your refund amount to cover return shipping expenses.

Items sent back to us without first requesting a return will not be accepted.

Q - Who do I contact if there's something wrong with my order?
A: If there's a problem with a purchase, let us know right away! Describe the issue and send any available photos to info@fairynooks.com

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